PISTACHIO KLEO CROP

S H I P P I N G   &   D E L I V E R Y

Below you will find a few of our frequently asked questions about out ELITE N TITLED PTY LTD shipping policies and timelines. If you have any questions, please email our team at information@elitentitledau.com

Q – Where do you ship from?

1. We ship from our warehouse located in Melbourne, Australia!

Q – How long does your order processing take?

1. All orders are processed within 24 hours after the order is placed, and are dispatched within 1-2 business day from when the order is placed. 

Q – What is your shipping policy?

1. ELITE N TITLED PTY LTD has a primary goal of offering all customers the best shipping options. Every day, we deliver to hundreds of customers across diverse countries, ensuring the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing Time: Order verification, quality check and packaging. All orders are processed within 24 hours after the order is placed. and are dispatched within 2-3 business days from when the order is placed.
• Shipping Time: Once your order has been dispatched, delivery times will depend on the shipping option selected at checkout:

  • Express Shipping: Expected delivery within 1–3 business days

  • Standard Shipping: Expected delivery within 3–5 business days.

  Please note that during Black Friday and peak sale periods, delivery times may be extended by an additional 1–2 business days due to higher order volumes.

  We appreciate your patience and understanding during these busy periods as we work to get your order to you as quickly as possible.

Q – What if I order the wrong size, do I have to pay for shipping to return it?

1. Please refer to our RETURN/REFUND POLICY.

LAUNCH DELAYS (UPDATED ON THE 21ST OF MARCH, 2024)

Please note that in times of special launches throughout the year, an additional delay of 3-4 business days may be present.

PEAK TIME DELAYS (UPDATED ON THE 4TH OF JANUARY, 2024)

Please note that in times of special promotions throughout the year, our fulfilment partners may experience delays in service. This may lead to delivery estimates to be extended by up to 10 days in some cases. We sincerely thank you for your understanding.