Refund policy

Returns & Refunds

We hope you love your ENT pieces, but if something's not right, here's how it works.

At a glance

• Change of mind or wrong size: store credit, within 30 days of receiving your order
  
• Faulty or damaged: repair, replacement or refund, as required by Australian Consumer Law
  
• Out of stock: full refund
  
• Items 50%+ off: final sale, no change-of-mind returns (faulty items are still covered)   

How to start a return

1. Email information@elitentitledau.com with your order number and the item(s) you're returning.
   
2. We'll reply with instructions.
   
3. Post your item(s) back, well packaged. Return postage is at your cost unless the item is faulty.
   
4. Once your return arrives and passes our check, we'll email your store credit. Allow up to 2 weeks. 
   

Change of mind & change of size

We offer store credit (not refunds) for change-of-mind and change-of-size returns. You have 30 days from receiving your order to start a return. Items stay your responsibility until they reach us, so we recommend tracked postage.

Return conditions

To be accepted, items must be:

• unworn, unwashed, with tags attached and in original packaging
  
• free of perfume, deodorant, body odour, washing powder, make-up, tan, glitter and pet hair
  
• unopened with the seal unbroken (for boxed items)
  

Items that don't meet these conditions can't be accepted.

Faulty or damaged items

Every order goes through a three-point check before it ships. If something arrives damaged or develops a manufacturing fault, email us as soon as possible with photos. We'll arrange a repair, replacement or refund in line with Australian Consumer Law, and cover the return postage. These rights also apply to sale and final-sale items.

Sale & Mystery items

• Items marked down 50% or more are final sale and can't be returned for change of mind.
  
• Mystery items returned during a sale period receive store credit equal to 50% of the item's original full price.
  

About your store credit

• Issued as a digital gift card to the email address on your order (check your spam folder).
  
• Valid for 3 years from the date it's issued.
  
• The value is what you actually paid, after any discount codes.
  

Refunds

Refunds to your original payment method are given for faulty items and out-of-stock items.